Policy

Happy

• Our #1 goal is to make our clients are happy. We want your experience with Mod to always be a pleasant one, so please let us know if there is anything we can do to make it better.
• We may not be the cheapest, but we take so much pride in our work to ensure the highest quality workmanship.

Fabric & Design Consultations

We encourage our clients to purchase fabric from us, and we make the process fun and simple.

To select a fabric for your reupholstery project, we'd schedule an on-site consultation for our designer to come to your home or business with a wide selection of fabrics to choose from. The consultation visit is $99, which gets applied toward the reupholstery project when you purchase the fabric from Mod. The designer will show you fabrics from Robert Allen, Kravet, Zoffany Harlequin, Bergamo, Luna Textiles, Maharam, Beacon Hill, Lee Jofa, Ralph Lauren, United Fabrics, Design Tex, Schumacher, Duralee & many others.

Delivery Service

In most cases, we use a 3rd party delivery service to handle our client's white glove pickup and delivery (so we can focus solely on what we love and do best - restoring furniture!). When your furniture is ready for pickup, the delivery service will contact you to schedule a date. Once your furniture is ready for delivery, the service will reach out to you to schedule a delivery date. If the service feels that your pickup or delivery requires additional fees, we will let you know and add it to your final bill. Additional fees may be assessed if you live in a walkup building, if a door needs to be removed when taking out your furniture, if the quantity or size furniture is larger or heavier than expected, etc.

While we do our best to quote you accurately on the roundtrip delivery fee upfront, unfortunately, we can't always know about surcharges that the delivery may require.

Cancellation Policy

We designate a large window of time per consultation, so we can dedicate as much time as our clients need to select a fabric & discuss the project details. If you need to cancel or reschedule your consultation, please provide 24 hours notice so that we can fill your slot with another client, or route the day without a big gap in middle.

Same-day cancellations are subject to a $99 non-refundable charge (which gets processed with your credit card on file).

Upholstery Projects

• COM - The reupholstery quotes we provide to you are based on you purchasing the fabric from us. If you wish to provide COM ("Customer's Own Material"), we'd be happy to use yours, yet there is a 10% COM fee that gets added to your reupholstery quote. To prevent any unhappy feelings, please let us know if you plan on doing COM, so we can quote you accordingly from the get-go. Please read our warranty policy for projects using COM.

• YARDAGE - We try to be as accurate as possible when we estimate the yardage needed for your upholstery project. However, it's not always possible to be right 100% of the time. If we are off, we will let you know the amount of fabric that's still needed, and it will be the client's responsibility to pay for the additional fabric.
  
  
• LEATHER - We don't allow clients to provide COM leather, for quality control purposes. We use only high quality leather. But as all natural products go, the hides we get from the tannery come with natural scars, wrinkles, blemishes & irregular shapes. We always try to use only the best parts of hide. Not often, but sometimes we have no choice but to order more leather if the blemishes or scars are too sightly. It's the client's responsibility to pay for the extra leather.

Storage

To accommodate our clients, we will store your furniture that is not being worked on for 2 weeks free of charge. After 2 weeks, there will be a storage fee of $10 per day, per unit until the unit(s) is delivered or picked up. Please note that we don't begin working on a piece until we have all the materials in-hand.

Typical Scenarios:

1. To avoid our clients paying the storage fee, it's our policy that we don't pick up furniture unless the fabric has arrived at our studio. In those cases where our client asks us to make an exception and pick up the furniture before the fabric or trim is selected (or has yet to arrive), we will hold the furniture for 2 weeks at no charge. After that, the $10/unit per day storage fee will apply until the fabric or trim arrives and we can begin working on the piece. As a reminder, we don't begin working on any upholstery project unless all materials are in-studio.

2. We notify our clients as soon as the project is complete, and ready to be delivered. If a client doesn't want it delivered yet (i.e. due to construction in the home, or are simply not ready for it), we will hold the piece for 2 weeks at no charge. After that, the $10/unit per day storage fee will apply until the unit(s) get delivered or picked up.

Abandoned Furniture: If we attempt to reach you and are unsuccessful in scheduling a delivery for (or have you pick up) your furniture, we reserve the right to donate or discard your furniture after 3 months of it being left unclaimed at our facility. We are not responsible for furniture that you leave abandoned at MOD for over 3 months. We are not a storage facility :)

Turnaround

Turnaround time is approximately 4 weeks from the time we receive the furniture & material*. Need it sooner? In most cases, we can accommodate rush orders (minimum 2 week turnaround), and a rush fee will apply. Rush fees vary depending on the project scope, time of year & amount of projects in queue.

Privacy

• We value your privacy and will never share your personal customer information.
• We will never share your email address with a 3rd party.
• If you have any questions about our policy, please call us at 347.442.1900.

Payments

1. For Reupholstery, Refinishing, Caning or Drapery Projects (where labor is involved)

• At Pickup: We require a 50% deposit for labor + 100% cost of fabric or material at the start of the project. The deposit is payable by check, e-check or money wire.
• Upon Completion: The remaining balance is due once your furniture is complete, prior to delivery. Final payments are payable by check, e-check or money wire.

Clients are welcome to come to our shop to inspect the finished product before we deliver it; We do not deliver furniture unless it's paid in full.

2. For Replacement Parts Only

• If we are just replacing parts for you - and not doing any reupholstery or refinishing etc - we require 100% payment upfront. This is because the cost is in the materials, which we need to order and pay for upfront, unlike labor. This is similar to ordering a product online or from any store - you are required to pay for the product upfront and then it gets shipped to you.

As a reminder, clients are welcome to come to our shop to inspect the finished product before we deliver it; We do not deliver furniture unless it's paid in full.

Refunds/Returns

• Services rendered by MOD Restoration are non-refundable. As our promise to mak our clients happy, we will make sure that you are satisfied with the services we provided you with, even if that means taking it back and fixing it.
• Deposits are non-refundable: If you cancel a project once a deposit is given, we will deliver your furniture with any fabric you purchased from us, but your deposit will not be refunded. You are welcome to use the deposit toward the same project if you move ahead at a later date, although the cost of your project may change.
• Fabric orders are not cancellable or refundable once paid for. If you decide not to proceed with your upholstery project, the fabric purchase will be yours to keep. You will be responsible to pay for delivering/shipping the fabric to you.

Disclaimer

• All the before & after photos are projects that MOD Restoration has done (meaning, we will never showcase work from other companies).
• This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties.

More information can be found on our FAQ Page.

*While we try our hardest to complete the project within the approximate 4 week turnaround time, we cannot guarantee an exact date of delivery (except on rush orders where a rush fee is paid). Circumstances can arise which cause a delay in completion date. Circumstances include but are not limited to: backordered/delayed fabric arrival, unforeseen illness of employees, cases where the work is taking longer than expected, high seasons. These are things out of our control and we apologize (in advance!) for any inconvenience that this may cause - and thank you for understanding.

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